What areas do you service?
We service in all of Rensselaer and Albany county.Call today to see if we service your area.
How do I receive a free estimate for services?
How does Maid Spotless Cleaning Services work?
Book your appointment by calling or email us.
We work hard to accommodate your schedule when setting up your initial cleaning
We will select your recurring cleaning slot-same day, same time, same cleaner each cleaning.
We will clean your home until it is spotless!
We never require contracts, consistent excellent service and communication is what keeps our clients happy. All our cleanings are 100% guaranteed. If you are unhappy with any part of your cleaning, we want to know. Call within 48 hours to let us know and we will make it right.
What kinds of products do you use?
What makes Maid Spotless Cleaning Services different from the competition?
We are 100% committed to our customer’s complete satisfaction. Our goal is to provide a valued service for a reasonable price.
All of our cleaning technicians are insured and bonded.
All of our cleaning technicians go through a criminal background check and reference checks as well as a strict interview process before being hired. We do not use contractors.
Should I tip my cleaners?
You can leave a cash tip at the time of cleaning, be sure to make it obvious it is for the cleaner.
If you would like, you can notify the office and we can add it to your credit card payment. We make sure that the cleaning technician knows that these tips are added.
Pricing & Policies
What is your 100% satisfaction guarantee policy?
What is your refund policy?
Do you give a referral bonus?
How do I pay for my service?
At the time of booking, we will collect your payment information. Our customer management is integrated with Stripe. We accept all major credit cards. All credit cards are run the same day of service.
How can I share my experience with Maid Spotless Cleaning Services?
How much will it cost?
What should I do before Maid Spotless Cleaning arrives?
What should I do with my pets at the time of cleaning?
Is there anything you won’t do?
To ensure we provide your home with the highest quality of care, we don’t typically:
Clean inside of your fireplace
Pick up clutter
Move or lift anything over 15 lbs
Step higher than 2 steps on a step stool
Clean biohazards (mold, blood, bodily fluids)
Wipe bulbs and glass fixtures
Clean cat litter
Clean anything outside your home including the garage
Clean insects/rodents/ rodent droppings
Wash exterior windows
Clean inside cabinets or drawers-except for move-in/out cleanings
Do I need to provide your team with my own cleaning equipment or supplies?
How often can you provide service?
What if there are areas of my house I do not want to clean?
How do I cancel or reschedule my cleaning?
To cancel any cleaning appointment, please Call our office. In order to give your cleaning technician appropriate notice and possibly book another cleaning, we ask that you provide us with 24 business hour notice to avoid our 50% cancellation fee.
Trust & Safety
Can I trust my cleaning professional?
We do everything we can to ensure our employees are trustworthy and honest by thoroughly screening applicants and running criminal background checks prior to hiring. To be on the safe side though, we ask that you do your part by securing items of significant sentimental or monetary value prior to your scheduled cleaning. All of our cleaners are insured and bonded.
What happens if something goes wrong during my appointment?
Quality- If you are not happy with your cleaning for any reason, please Call the office within 48 hours of your cleaning and we will make arrangements to make it right.
Breakage- Our cleaning technicians are extremely careful with our customer’s belongings. However, accidents can happen. When they do, our policy is to inform you immediately. We will pay up to $100 per breakage item when the value is verified. Please move expensive figurines, art, and glassware to a safe location when we are in your home to clean. Or you can contact our office to let us know what items we should avoid if that isn’t possible.