House Cleaning Service FAQ's

Contact UsFAQ

 

What areas do you service?

We work in all of Rensselaer and Albany counties. Call today to see if we service your area.

How do I receive a free estimate for services?

You can call us, email us or use our contact page. For residential services, we ask you to know square footage and number of rooms, so we can better estimate for you. For real estate and rental property services, we ask to know square footage, how long it has been empty, the condition it is in and what is the deadline to get the job done.

Do I have to do anything special to prepare for a residential cleaning?

We ask that the night before you take a few minutes to pick up any extra clothing, papers, toys or household items that may be around your home. This allows us to give you the most thorough cleaning and the greatest value. Certainly we understand this is not always possible and in those situations we will work around these items, not a problem.

Do I have to be home at the time of my cleaning service?

Each situation is unique. For routine regular cleanings, we prefer you are home for the first cleaning so you can meet the person/persons who will be cleaning your home. This also allows you, the homeowner, to clarify anything that you might like specifically addressed or to answer any of the their questions. Since we do need to have access to your home when we come for cleaning there are a few choices. 1) You can keep a key on file with us. 2) You can provide us with a key code to access through a garage or coded front door. 3) You can be home to let us in.

What supplies do I need to have on hand for cleaning?

None. We bring all our own cleaning products, cloths and paper products. If you have a broom, dust pan and vacuum in your home we prefer to use yours because some of our homes have pets and some families have allergies. This is our way of containing this sort of allergen. If you have something specific that you would like us to use, please let us know.

What if I feel like something was missed during my appointment?

We guarantee our services. In the unlikely event, something wasn't quite up to your standard, please contact us and we will return very quickly to correct this for you. Our goal is to make sure you are 100% satisfied with our service, every time.

Can I skip or reschedule an appointment?

We call/text or email to confirm all appointments a few days ahead of time. We understand that emergencies happen. If you anticipate needing to change an appointment time after we have confirmed, we ask that you give us as much time as possible. We will work to move your appointment to a more convenient time if you would like. The sooner you notify us, the easier we will be able to accommodate your schedule. If your appointment falls on a holiday, we will contact you to adjust the time.

What if something is damaged during a cleaning?

When we are in your home, we work to treat it with the same care and love you would treat it. In the unlikely event that something is damaged or broken while we are cleaning, we will make every effort to have the item repaired or replaced if it cant be repaired. Insurance claims can be filled, when appropriate.

 

Are You Or Someone You Know Fighting Cancer?

Amazing Gift Of Free Cleaning

Managing to keep a home clean is hard enough, but when cancer hits a household, the burden can be overwhelming. Maid Spotless Cleaning Services is proud to announce that it has partnered with Cleaning for a Reason A free service offering 2 free house cleanings to patients currently undergoing cancer treatments. Find out more and apply below.

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Would you like 50% off your 1st routine clean? Learn more

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